Rosehill Surgery

DRS WHITE, HAWKES, WILSON AND ISDALE

The St Peter's Centre
2nd Floor, Church Street, Burnley BB11 2DL

Tel: 01282 644160
Fax: 01282 644162

Surgery Opening Times

The surgery is closed at weekends and between 1.00 - 2.00pm each day.
There is a doctor on-call for emergencies, who can be contacted by ringing the surgery number. Please note that reception remains open, if you need collect a prescription.

Help Direct

Help Direct is your first port of call for practical support, guidance and information. This service has been put in place to assist all adults across East Lancashire in getting the most out of life.
The team can help you regardless of your situation or circumstance and you can be confident that you will be supported in finding a positive solution to your needs.

www.helpdirect.org.uk/east-lancashire/what-we-do/burnley

The surgery is located on the 2nd floor of the St Peter's health and leisure complex in Burnley town centre. We endeavour to provide a comprehensive service for all members of the family with particular accent on health promotion and screening delivered by all members of our health care team. In 1996, Rosehill Surgery was assessed by the RCGP and elevated to the status of a 'Fellowship of the Royal College of General Practitioners'practice. This was achieved by the hard work and dedication of the entire practice team and was one of the first 100 such fellowships ever awarded by the RCGP nationwide.

We hope this website will give you all the information you require about the facilities and services available from our practice.

   BANK HOLIDAYS

The surgery will be closed on the following days

EARLY MAY BANK HOLIDAY   MAY 7

SPRING BANK HOLIDAY          JUNE 4

DIAMOND JUBILEE HOLIDAY  JUNE 5

SUMMER BANK HOLIDAY        AUGUST 27

CHRISTMAS DAY                      DEC 25

BOXING DAY                             DEC 26

NEW INFORMATION

With immediate effect, there will be a health visitor in attendance at our Friday morning baby clinic.  If you wish to see the health visitor for advice or weighing, please call into the surgery on Friday mornings between 10am and 11am. (Please remember to book in at the reception desk when you arrive).

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Late night opening - Started Monday 22nd September 08

For those patients who find accessing a GP appointment difficult, during normal working hours, the practice will now be offering routine pre bookable GP appointments on Monday evenings.  If you need an appointment for this extended hours surgery, please contact the practice to book an appointment. On line booking - Appointments

We can now offer you the option of access to the appointment system on line.This will enable you to make your own appointments on line via the  internet.  If you woul be interested in being able to book appointment on line, you should contact our IT Manager, Gill Drake.

REQUESTS FOR REPEAT RESCRIPTIONS FOR PATIENTS AGED 65 AND OVER

Due to the large volume of telephone requests being received on Tuesday mornings,the practice has now relaxed the times that requests for repoeat prescriptions can be made.This hopefully will reduce stress on staff and patients by allowing the work load to be evened out over the week.

NEW REQUEST TIMES

Tuesday-Friday 11am-6.30pm (Please avoid 1pm-2pm as emergency calls only are taken at this time).

CARERS
Do you look after someone who is ill, frail, disabled or has a mental illness?

 We are interested in identifying carers, especially those people who may be caring without help and support. 

We know that carers are often "hidden", looking after a family member or helping a friend or neighbour with day to day tasks, and may not see themselves as a carer.  Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating for the carer.  Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

If you are a carer please ask at reception for a carers form which you can complete, to let us know about your caring responsibilities.

Useful contact telephone numbers:-

 Social Services on 0845 053 0009           Social Services Out of Hours Emergency Duty Team  0845 602 1043

 Carers Contact on 704604                     Young Carers 835728                    

Carers Contact at CVS (Fax) 835908   Minority Ethnic Carers Development Workers  01254 387444

Age Concern  427222                                Welfare Rights  470570                 

Visit the Carers contact website at www.bprcvs.co.uk/cc to download up to date newsletters.

Carers often worry about what would happen to the person they care for if they were taken ill suddenly.The British Red Cross can issue you with an Emergency card that will provide peace of mind in case this ever happens to you.

It is free of charge to carers.Please telephone 01772 709555 or 07112 707313 for an enrolment form or e-mail

carerscard@redcross.org.uk

REFFERAL INFORMATION FOR PATIENTS
When we refer patients to other services the referral is administered by the local NHS in a referral management centre. This referral management centre is responsible for allocating your referral to other services and normally sees full information about the referral, including any confidential information. If your GP is referring you to other services and you feel there is any information you wish to withhold from the referral management centre please inform your GP as soon as possible.
If you do not receive confirmation of your appointment within two weeks,please contact the referral management centre on 0845 053 9078
PLEASE ENSURE THAT YOU CONFIRM WITH OUR RECEPTION THAT WE HOLD YOUR CORRECT NAME,ADDRESS & TELEPHONE NUMBER.

Changes in Out of Hours Arrangements With effect from 1st October 2004, Burnley, Pendle & Rossendale PCT will be responsible for the provision of the out of hours service. If you feel you have an urgent medical problem whilst the surgery is closed, and this cannot wait until we open, you should ring 08452 26 26 26.
After answering basic details, you will speak to a nurse who will be able to assess your medical needs and direct you to the person and place most appropriate to meet your requirements.
If you need health information and emergency dental treatment, call NHS Direct on 0845 46 47.

MINOR AILMENT SCHEME

You are eligible for treatment if you:-

• Currently receive free prescriptions (except exemption certificate holders)
• Are under 16 years of age
• Have a voucher because you are registered homeless
• Have a voucher because you are an asylum seeker

Eligable patients must show  their proof of exemption

You may onlyuse this scheme if you are eligable,as above,and are currently suffering from one of the following minor ailments:

Allergies

Bites or Stings

Hayfever

Colds and flu

Nasal Congestion

Conjunctivitis

Constipation

Diarrohea

Fever (temperature)

Indigestion or Heartburn

Pain Relief

Toothache

Vaginal Thrush

(Age limits apply to these treatments)

 This is a scheme that enables the you  to access your local community pharmacy for a number of conditions.This means that you do not need to come to the doctors for an appointment but when you are complete with a passbook you can access your local pharmacist for expert professional medical advice.

For more information please contact the surgery on your next visit.

PATIENT SELF CHECK-IN

On your future visits to the surgery you can now check yourself in at our touch screen self check in monitor.This enables you to let the doctor  or nurse know you have arrived for your appointment without having to wait behind a long queue at the reception desk or when the receptionist is occupied on the telephone.

PATIENT ADVICE AND LIAISON SERVICE (PALS)

What is PALS?

The patient Advice and Liaison Service helps patients, their families and carers through the healthcare system.They work with healthcare staff to solve your problems and concerns.

What does PALS do?

The PALS officers listen to a wide range of patient queries, concerns and comments.They help to point you in the right direction if you need more specialised services.They work with NHS staff to make the system work better for patients.

If you have any concerns comments or suggestions you can contact PALS by :

Writing:         FREEPOST,RRJY-ASBJ-AKTA,East Lancs PCT-PALS,Nelson BB9 5SZ

Calling:         0845 6031 068

Text line:   0788 4180 309

Email :       PALS@eastlancspct.nhs.uk

Website: www.eastlancspct.nhs.uk

                                       Patient Reference Group

Would you like to have a say about the services provided at Rosehill Surgery?

We are encouraging patients to give their views about how the surgery is doing.To help us to improve our service to you we are setting up a virtual patient representation group so thay you can have your say.

Topics for discussion could be anything from surgery opening times to to the level of care that you have experienced when encountering the surgery. 

We would like to involve as many patients as possible but initially it may be limited to about 100 members.Over time there may be a need to engage sub-groups to deal with specific topics that will utilise individual skills of the group.

All registered patients are welcome to join and we would like to encourage all ages,employed and unemployed,retired people and also non-British ethnic groups.

To join the group just contact reception and you will be asked to fill in a form with your details.

We are currently experiencing a few intermittent  problems with the telephone system at the surgery.

Unfortunately, this may be due to The St Peter's Centre telephone system as a whole and not just Rosehill Surgery. The fault has been reported and we are monitoring it's progress.

Please bear with us while we sort this problem out.